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Safe AI write access

Let AI write to Salesforce. Without the cleanup.

I help teams give Slack, Claude, ChatGPT and Agentforce safe write access to Salesforce, by matching each skill to the process and system requirements behind it.

Talk about your use caseSee the skill map

SLACK · #SALES-OPS

“Add Dana Reyes from Northwind as a contact.”

Skill matchedcreate_contact
User permissionallowed
Duplicate checkno match
Required fieldscomplete
Written to Salesforcelogged

How I help

Make the process, platform, and people work together.

Good systems reflect how a business actually works. I bring process design, architecture, and implementation together so teams can improve operations and adopt new technology with confidence.

Who is asking?

The write runs as a real user, with their permissions, not a shared super-account.

What is allowed?

Each skill is limited to one process, one object and the fields it should touch.

What gets written?

Validation, dedup and approvals run first, and every write leaves an audit trail.

Implementation

From process to production skill in four steps

01

Map the process

Document how a contact, opportunity or case is created today, including the exceptions.

02

Match the skill

Turn each process into a narrow skill with defined inputs, fields and system requirements.

03

Set the guardrails

Permissions, validation, dedup and approval steps, enforced in Salesforce, not just in a prompt.

04

Ship and monitor

Roll out in Slack, Claude, ChatGPT or Agentforce, then review what was written and why.

Example skill map

Every skill is tied to a process and its requirements

A sample of how I define write skills. The real map is built around your objects, rules, and approval paths.

ProcessSkillSystem requirementsChannels
Create a contactcreate_contactRequired account, dedup on email and domain, allowed fields onlySlack · Claude · ChatGPT
Create an opportunitycreate_opportunityStage and amount validation, owner rules, approval above a set thresholdSlack · Claude · Agentforce
Advance a stageadvance_stageStage-gate fields required, no skipped stages, change history keptSlack · Agentforce
Log an activitylog_activityLinked to the right record, no overlap with call-capture toolsClaude · ChatGPT
Open a casecreate_caseEntitlement check, routing rules, required customer contextSlack · Agentforce

Next step

Start with one workflow.

We can map the process, identify the right controls, and decide what a safe implementation should include.

Discuss safe AI write access
Portrait of Cory Gottlieb

About

A consultant who works in your org, not around it

Cory spent nearly a decade in consulting before a stint in RevOps. He is a product leader and enterprise solution architect who connects business processes, customer experience, and practical AI to build solutions that help teams work smarter.

View experience
  • Salesforce
  • Agentforce
  • Claude
  • ChatGPT
  • Gong
  • Outreach
  • Apollo
  • ZoomInfo
  • Slack

Let’s find the right starting point.

Tell me what your team is trying to improve, and we can decide whether a focused project or ongoing support fits best.

Book a call